Privacy and Security

1. Privacy Policy

Your personal data

Your trust is important to us. So we want you to know we’ve updated our Privacy Policy to explain how we collect, store and handle your personal data.

The information we need

This website is operated by Mapix technologies Ltd and is what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location data. This personal data does include name and business email address.

We collect your personal data

  • When you visit our website
  • When you purchase a product or service with us by phone or email or post
  • When you engage with us on social media
  • When you download or install one of our apps
  • When you contact us by any means with queries, complaints etc.
  • When you ask us to email you information about a product or service
  • When you choose to complete any surveys we send you
  • When you comment on or review our products and services

Why we need this data

We need to know your basic personal data in order to provide you with our products and services. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with your personal data

All the personal data we process is processed by our staff in the UK and our IT hosting and maintenance of this information is located on servers within the UK. No third parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with your personal data

We would also like to use your name and email address to inform you of product updates, any special offers, new products or news. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO), the UK Supervisory authority for data protection issues (www.ici.org.uk). We should, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

Contact Address:
Gert Riemersma
Data Protection Officer
Mapix technologies Ltd
54 Timber Bush
Edinburgh
Scotland
UK
EH6 6QH
mypersonaldata@mapix.com

We are committed to protecting and respecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 1998.

Please note that this policy applies only to the Routescene website and not to the websites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third party sites and you should make your own enquiries in respect of them.

 

2. Data retention policy

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Orders

When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

 

3. Security policy

We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a Secure Server and network firewall connection. We have measures in place to protect against the loss of your personal information. Access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

Internet and data storage

The Internet is inherently insecure. Personal Data submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of Personal Data using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your Personal Data is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party. Any transmission of personal information on or through the use of our website is at your own risk.

External links

This site contains links to external websites. We cannot be held responsible for the content of such websites or their privacy policies.

Transmission of data overseas

Some of our third parties are based outside the European Economic Area (EEA), processing of your data may involve a transfer outside the EEA. We will ensure a similar degree of protection of your personal data by ensuring it is transferred to countries with adequate degree of protection as agreed by the European Commission,. When in the USA, that they are members of the Privacy Shield.

 

4. Cookies policy

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience of this website.

Users are advised that if they wish to deny the use and saving of cookies from this website they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your use of the website. This data is used to improve the performance of the website. All data collected in this manner is anonymous. The software will not store, save or collect personal information. (https:www.google.com/privacy.html).

Most web and mobile device browsers automatically accept cookies. You can change your browser to prevent or to notify you each time a cookie is set. You can learn more about cookies by visiting www.allaboutcookies.org.

We keep this policy under regular review.
V2.0 updated August 2019

Contacting us

Mapix technologies
54 Timber Bush
Edinburgh
Scotland
UK
EH6 6QG
T: +44(0131) 466 3621
e: sales@mapix.com

Contact us to find out more