Vacancy – permanent, full time Technical Sales Administrator and Customer Support

Posted on March 25, 2017

We are looking for an experienced Technical Sales Administrator to provide sales support to the Directors and Business Development Managers in the UK and USA. The focus for this role will be on sales administration and customer support for both our own Routescene brand of products and additionally the third party products we distribute. The complete job description and details of how to apply are below:

 

POSITION: TECHNICAL SALES ADMINISTRATOR AND CUSTOMER SUPPORT

Salary range : £20-24,000 depending on experience

Full time, permanent position

Based at Timber Bush, Leith, Edinburgh

The context

This technical sales administrator and customer support role is important for lead generation, customer engagement and retention; ultimately contributing to a growth in sales revenue and a growth of our customer base.

MAPIX technologies Ltd

Mapix technologies Ltd is a geospatial engineering company, established 1996, which operates internationally. The focus for this role will be on technical sales administration and customer support for both our own Routescene brand of products and additionally the third party products we distribute.

http://www.routescene.com

Summary of the role

We are seeking a methodical, organised person with strong commercial acumen who has experience in technical sales administration and after sales customer support. We manufacture and sell specialist technical products and you should have previous experience in a similar role such as survey or measuring instruments, sensors or medical devices.

You will work closely with the Directors, the Business Development Managers in the UK and USA, our technical team and suppliers. Your primary role will be to generate and triage leads for the Business Development Managers. You will also be responsible for the order and fulfilment process, ensuring customer communications and support are provided in a timely manner to achieve customer satisfaction post-sale.

Attributes and skills required of the successful candidate

  • Previous technical sales administration and customer support experience in a technical company

  • Strong commercial understanding with sound judgement

  • Methodical, organised and efficient

  • Excellent communicator in both the written and spoken form

  • Good numeracy including experience working with spreadsheets for data collation, manipulation and reporting

  • Accuracy and attention to detail

  • Ability to analyse and interpret data to identify trends, anomolies and issues to the Directors/team

  • Ability to understand the nuances of individual prospect and customer requirements

  • Autonomy to implement the sales and ordering processes and manage priorities

  • A team player with a positive attitude and ability to work in a small team

The remit includes (but is not limited to):

LEAD GENERATION: Working with the Directors and Business Development Managers to implement the sales process and generate leads:

  • identify, triage and qualify leads for the Business Development Managers to convert into sales

  • this includes handling all email and telephone enquiries

  • follow up and keep warm viable, long term leads

  • production of quotes and invoices

  • data capture in the CRM to understand the sales pipeline and track individual leads as they move through the sales process

ORDERING AND FULFILMENT: Working with the Business Development Managers and the technical team, taking full responsibility for the product ordering and fulfilment process:

  • order taking from customers

  • liaison with suppliers on ordering, lead times, tracking of orders and delivery

  • liaison with the technical team to test all products before fulfilment

  • logistics and fulfilment

  • communications with customers throughout the process

SALES REPORTING:

  • Weekly, monthly, quarterly and annual leads and sales reporting

  • Regular competitor analysis and reporting

CUSTOMER SUPPORT:

  • First contact point for any commercial customer support required including organising annual service of products

  • Liaison with suppliers for servicing and technical queries

  • Liaison with and handover to the technical team for technical support

 

Experience with the following tools is desirable:

  • Cloud based CRM

  • Document and spreadsheet applications such as OpenOffice, Excel or Word

 

The job will be based in the Mapix office. Candidates must be eligible to live and work in the UK to apply for this position.

Hours of work 37.5 hours per week, Monday – Friday and occasional weekend work. In return we offer an attractive salary, 20 days holiday plus 8 public holidays.

If you feel your experience matches the above specification please send your CV with a covering letter explaining your suitability for the role to emma@mapix.com. If you wish to provide evidence to demonstrate your skills and experience please do so.

CLOSING DATE: 11 April 2017

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